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Joined : March, 2017
Contact : BNB Care
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BNB Care

Newcastle, Australia
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The complete Airbnb manager - Newcastle and Surrounding area,
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Meet: BNB Care

My adventure into this business idea started over 2 years ago. After returning from a trip to India, I was inspired by 2 fellow travellers who had properties on Airbnb. They spoke extensively of their experiences, so in 2015, I set up one of my rooms and offered it on Airbnb. It took a bit of preparation and thought, as I wanted to offer a quality product so I madly cleaned the house.

After listing one room, the demand was amazing, so I listed my other spare room. There have been weeks where I have had back to back stays, either one or both rooms let, and there have been quiet times. I’ve done lots of washing and making beds and have met some interesting people from all parts of Australia and abroad. Some stays have been for one night, and others have been for over 3 weeks.

I still wanted to go on holidays and be able to let my rooms out whilst away. As this was difficult to do, my house was completely empty for a whole month. After I returned from my holiday on the Trans Mongolian and Trans Siberian Rail Journey, I thought about an idea for a business – providing a service to those who have properties or rooms on these sharing platforms. These services assist with time management for busy people or those who want to go on holidays themselves.

What do we provide?

Property listings and management

Full Property Management

Time poor? Don’t live close to the property? This one is for you. Bnbcare will take away all the hassles of managing an Airbnb holiday rental property from setting up the web presence, to dealing with every aspect of each guests stay. With our expert knowledge of the Airbnb industry and caring staff, your property will be looked after as if it were our own. All services will be carefully managed to maximise occupancy rates.


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  • imgPre listing inspection and recommendations prior to listing. This may include the property requiring a ‘spring clean’, removal of clutter, addition of appliances and new linen purchases.
  • imgHouse Manual including local guide
  • imgManaging the calendar and all bookings, responding to all enquiries
  • imgCommunication with guests prior to arrival
  • imgMeet and Greet, provide keys
  • imgExplain house rules
  • imgBe contactable for guests during their stay
  • imgDeparture inspection
  • imgSubmit guest reviews
  • imgOrganise cleaning and laundry
  • imgPreparation of property for the next booking
  • imgRestocking consumables such as toilet paper, dishwasher products, shampoo etc (to be invoiced as required)
  • imgLiaising with the client regarding property maintenance or extra cleaning services required
  • img• Liaising with the client regarding property maintenance or extra cleaning services required Advertising on Bnbcare’s website and Facebook page

Full Property Management: 

15% of accommodation takings PLUS

  • Cleaning, laundry and replenishment of stock
  • Listing creation $150 for the first platform, plus $64 for each subsequent platform presence (optional), or you create your own listing for Bnbcare to manage

Guest Check-In

Departure Check / Meet & Greet + Departure Check

- Meet & Greet - $45
- Departure Check - $35
Combined Meet & Greet + Departure Check - $72




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  • imgMeet & Greet - BNBCare will provide a personalised service to ensure that your guests feel welcome on their arrival. A tour of the property to point out features is a great way for guests to ask questions about the property and the local area.
  • imgDeparture Check - This is a great way to check the condition of your property as guests leave ensuring that all gadgets and fittings remain in the property. A property inspection will be carried out and the keys from the guests collected where possible.
  • imgCombined Meet & Greet + Departure Check - This combination for the same property and booking,  gives you a saving of  10%.


Cleaning, Laundry & Preparation

BNB Care cleans to a high standard and in a timely manner so that your property is guest ready. Restocking essentials (provided by the client) is included in this service and takes the worry and stress out of your everyday life.

  • Studio property: from $34
  • One bedroom property: from $55
  • Two bedroom property: from $70
  • Three bedroom property: from $85


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  • imgCleaning includes cleaning of living, dining, kitchen and bathroom facilities and relevant bedroom/s to a high standard including dusting, vacuuming, mopping floors and removing garbage.
  • imgCleaning products will be provided by the cleaner unless otherwise directed by the client.
  • imgThe used linen will be washed and dried at your premises where possible, or a laundry service will be used. The clean laundry will then stored for future use.
  • img A fresh set of linen should be made available to prepare the house for the next booking.
  • imgBeds will be made according to the season.
  • imgClean towels and tea towels will be set out for the next booking.
  • imgDue to a guest’s habit, cleaning may take extra time. This will be invoiced to the client. Photo evidence will be provided prior to the cleaning.

Specialised Cleaning

Charged at $34 per hour with a minimum of 2 hours.

This is really the heavy stuff….. like carpet shampooing, dusting venetian blinds and light fittings, dry cleaning/washing bed covers, cleaning the oven, cleaning internal and external widows etc. These could be a once every 6 months type of job that no one really likes doing.


Other Property Services

Listing Creation

$150 for the first platform, then $64 per additional web platform

Not web savvy? Want to try but not sure how? Already have a presence up and running, but needs a bit of tarting up? Sessions can be tailored to your needs, whether you need a bit of confidence or some tips and tricks. A professional looking Home Manual is included in the initial cost.  I can meet you at your property so that we can work together to create this or I can work independently

A suite of ten professional photos that are yours to keep is available for an extra $200


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Meet the team: BNB Care



Fran will help you to feel at ease when Bnbcare is adopted as your service provider in the Newcastle area and surrounds. She will take care of all you needs in a timely manner. Services include anything from Initial appraisal of the property, Property Management, Web platform set up, meet and greet, departure check, cleaning and linen service and writing reviews. Your property's exposure will increase and through Fran's expert knowledge, this could help your bank balance increase too, with no stress. Remember, no question is too trivial for Fran.

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